Shipping Policy

 

At nysashop, we work hard to make sure your order reaches you safely and on time. Please read the following shipping information before placing your order.

1. Order Processing

Once your order is successfully placed, we begin processing it as quickly as possible.

Orders are generally processed within 1–3 business days.

You will receive an order confirmation after placing your order. Once your order has been shipped, you may receive a shipping confirmation with tracking information, where available.

2. Delivery Time

Our estimated delivery time is generally:

5–10 business days after your order has been processed.

Delivery times may vary depending on your location, courier availability, weather conditions, holidays, or other circumstances beyond our control.

Remote and certain non-serviceable locations may require additional delivery time.

3. Shipping Charges

We offer Free Shipping on eligible orders unless otherwise stated on the product page or during checkout.

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

4. Order Tracking

Once your order has been shipped, tracking information may be provided through email, SMS, WhatsApp, or your order details, depending on the available shipping service.

Please allow some time for the tracking information to become active after your order is shipped.

5. Delivery Attempts

Our courier partner may make multiple delivery attempts if you are unavailable.

To avoid delays, please make sure that your shipping address and contact details are accurate when placing your order.

If a parcel is returned because of an incorrect address, repeated failed delivery attempts, or refusal to accept the package, additional shipping charges may apply for reshipment.

6. Delayed or Lost Orders

While we work with reliable delivery partners, unexpected delays can occasionally occur due to weather, transportation issues, holidays, high order volumes, or other circumstances.

If your order appears to be significantly delayed or lost, please contact our customer support team with your order number so we can assist you.

7. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

For damaged or incorrect products, please provide your order number along with clear photos or a short video of the package and product.

Our team will review the issue and provide an appropriate resolution according to our Return & Refund Policy.

8. Incorrect Shipping Information

Customers are responsible for providing the correct name, address, phone number, and other delivery information at checkout.

If you notice an error in your shipping information, contact us immediately. We will try to update it before the order is shipped, but changes cannot be guaranteed once the order has been dispatched.

9. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations and products.

COD availability and applicable conditions will be displayed during checkout.

 

We appreciate your trust and look forward to delivering a great shopping experience.

Thank you for shopping